Services Industry is an area which will be one of the key drivers for economic growth. In this scenario, it is important that aspects such as productivity, management of processes, growth drivers, critical factors for success are identified and policy implications generated both at the industry and firm level. Healthcare, education, telecommunications, hospitality and tourism, consulting, post sales services, software are some of the areas which are witnessing lot of action. It is therefore important that issues in these areas are identified. International scenario points out at the importance of the linkage between industry and academics. It is important that there is a common platform wherein both the industry and academia are present at the same forum. This event brings together the academic and the corporate community together at a single platform.

The Conference aims to cover the following sectors:
 

  •   The emerging issues in the hospitality sector
  •   Disinvestment and turnaround management
  •   Marketing for small firms-innovations and fresh Insights
  •   Use of information technology
  •   Implementation of customer relationship management systems
  •   Emerging HR paradigm
  •   Managing the production process
  •   Environmental concerns- some benchmarks
  •   Critical factors for success
  •   Financing the hospitality industry
  •   Exploring growth options- franchising, mergers and acquisitions, contracting
 

  •   Issues in healthcare management
  •   Role of private sector
  •   Models of healthcare management for reaching the deprived masses
  •   Role of medical insurance
  •   Implementation of customer relationship management systems
  •   Financing the healthcare sector
  •   Role of NGOs.
 

  •   Emerging areas of concern
  •   Benchmarks in tourism
  •   Lessons for India
  •   Sustainable tourism
  •   Nature tourism
  •   Role of marketing
  •   Infrastructure for tourism  
  •   Regulatory mechanism
  •   Setting the right culture
  •   Policy issues
 

  •   Emergence of malls
  •   Financing and viability of big malls
  •   Destination management
  •   Issues in design and user benefits
  •   Private sector initiative in real estate development
  •   Critical factors for success
  •   Role of financial institutions in these developments   
 

  •   Issues in managing airlines
  •   Benchmarks and customer services
  •   Managing the metro projects
  •   Lessons for developing economies
  •   Financing
  •   Managing at the city level
  •   Managing the road and rail transport
  •   Building user charges
 

  •   The emerging markets in developing countries
  •   Lessons from developed countries
  •   Emerging issues in managing telecom markets
  •   Future of mobile commerce
  •   Issues in managing information enabled services
  •   Future of telecom technologies for mobile telephony
  •   Customer issues
  •   Critical factors for success
 

  •   Emerging leadership
  •   Critical factors for success
  •   Outsourcing and the future for developing countries
  •   Policy issues
  •   Marketing
  •   Retaining talent
  •   Emerging BPO segment
  •   Sustainability of BPOs
  •   Future of embedded systems
  •   Clusters in Software industry
  •   Policy implications
 

  •   Role of private sector, issues in managing the government universities
  •   Role of endowment
  •   Developing corporate university linkages some case studies
  •   Job orientation in public universities
  •   Leadership and future scenarios
  •   Development of areas critical for a country's strength
  •   Developing multilingual capacities
  •   Regulatory mechanism for university education
 

  •   Role of private sector
  •   Emergence of new products
  •   Critical factors for success
  •   New products in insurance sector
  •   Developing leadership competencies
  •   Role of technology
  •   Innovation and value drivers in finance industry