Introduction

 

Services Industry is an area which will be one of the key drivers for economic growth. In this scenario, it is important that aspects such as productivity, management of processes, growth drivers, critical factors for success are identified and policy implications generated both at the industry and firm level. Healthcare, education, telecommunications, hospitality and tourism, consulting, post sales services, software are some of the areas which are witnessing lot of action. It is therefore important that issues in these areas are identified. International scenario points out at the importance of the linkage between industry and academics. It is important that there is a common platform wherein both the industry and academia are present at the same forum. This event brings together the academic and the corporate community together at a single platform.

The Conference aims to cover the following sectors:
 

     Hospitality   (Session Code: Sconf-1)    

     The emerging issues in the hospitality sector
     Disinvestment and turnaround management
     Marketing for small firms-innovations and fresh Insights
     Use of information technology
     Implementation of customer relationship management systems
     Emerging HR paradigm
     Managing the production process
     Environmental concerns- some benchmarks
     Critical factors for success
     Financing the hospitality industry
     Exploring growth options- franchising, mergers and acquisitions, contracting
 

     Health Care Management  (Session Code: Sconf-2)    

     Issues in healthcare management
     Role of private sector
     Models of healthcare management for reaching the deprived masses
     Role of medical insurance
     Implementation of customer relationship management systems
     Financing the healthcare sector
     Role of NGOs.
 

     Tourism   (Session Code: Sconf-3)    

     Emerging areas of concern
     Benchmarks in tourism
     Lessons for India
     Sustainable tourism
     Nature tourism
     Role of marketing
     Infrastructure for tourism  
     Regulatory mechanism
    
Setting the right culture
    
Policy issues
 

     Retailing and Real Estate Management  
  (Session Code: Sconf-4)
   

     Emergence of malls
     Financing and viability of big malls
     Destination management
     Issues in design and user benefits
     Private sector initiative in real estate development
     Critical factors for success
     Role of financial institutions in these developments   
 

     Public Services   (Session Code: Sconf-5)    

     Issues in managing airlines
     Benchmarks and customer services
     Managing the metro projects
     Lessons for developing economies
     Financing
     Managing at the city level
     Managing the road and rail transport
     Building user charges
 

     Telecommunications   (Session Code: Sconf-6)    

     The emerging markets in developing countries
     Lessons from developed countries
     Emerging issues in managing telecom markets
     Future of mobile commerce
     Issues in managing information enabled services
     Future of telecom technologies for mobile telephony
     Customer issues
     Critical factors for success
 

     Information Technology and ITES  
  (Session Code: Sconf-7)
   

     Emerging leadership
     Critical factors for success
     Outsourcing and the future for developing countries
     Policy issues
     Marketing
     Retaining talent
     Emerging BPO segment
     Sustainability of BPOs
     Future of embedded systems
    
Clusters in Software industry
    
Policy implications
 

     Education   (Session Code: Sconf-8)    

     Role of private sector, issues in managing the government universities
     Role of endowment
     Developing corporate university linkages some case studies
     Job orientation in public universities
     Leadership and future scenarios
     Development of areas critical for a country's strength
     Developing multilingual capacities
     Regulatory mechanism for university education
 

     Financial and Insurance Management  
 
(Session Code: Sconf-9)
   

     Role of private sector
     Emergence of new products
     Critical factors for success
     New products in insurance sector
     Developing leadership competencies
     Role of technology
     Innovation and value drivers in finance industry

 
 

   
 


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