The following abstracts are accepted for conference:
 Name Co-Authors Institution/

Organisation

Name of Papers International/

National

A.R. Dani* A. G. Giridharan** Institute for Development and Research in Banking Technology, Hyderabad Implementation of Electronic Payment Services for Multi-Party Authentication using Threshold Cryptosystem National

 

 

 

Abd. Rahim Romle*

Asif Zamri Zainol** , and
Ahmad   Hisham Zainal Abidin***
University Utara Malaysia, MALAYSIA
APPLICATION OF GAP ANALYSIS IN SERVICE QUALITY TO EDUCATION: A COMPARISON OF UNIVERSITIES AND
UNIVERSITY COLLEGES IN MALAYSIA
International
Ahmad Hisham Zainal Abidin* Abd. Rahim Romle**,
and
Asif Zamri Zainol***
University Utara Malaysia, MALAYSIA EMERGING TECHNOLOGY FOR ENHANCHING SERVICE QUALITY: PDA’s AS YOUR DEVICES IN MOBILE INTERNET BANKING ENVIRONMENT International
Ajay Das   Zicklin School of Business,USA e-Provider Evaluation – Systems and Practices International
Akshay Anand* Snigdha Kulshreshtha** ABV Indian Institute of Information Technology and Management, Gwalior THE B2C ADOPTION IN RETAIL FIRMS IN INDIA National

 

 

 

Akshay Anand* Snigdha Kulshreshtha** ABV Indian Institute of Information Technology and Management, Gwalior E-Satisfaction- A comprehensive framework National

 

 

 

Amit Kumar Jain *
Surbhi Jain**
Indian Railway Traffic Service, India* Indian Economic Service, India**
INDIAN RAILWAYS ONTO A PPP TRACK
National
Anita Goyal
  Management Development Institute,Gurgaon
Innovation Strategy along Product Life Cycle for Private Medical Practitioners

National
Anu L.
  Mahatma Gandhi University, Kottayam
Performance of industrial clusters in Kerala
National
Arif Khan K*
Bhimaraya A. Metri**, B Bakkappa***
Management Development Institute, Gurgaon & Kuvempu University
Understanding Customers’ Service Experience: Review and Research propositions
National
Ashish Pareek
  "Maharshi Dayanand Saraswati University, Ajmer
"
Motives of Doctor Entrepreneurs: A case study of India
National
Asif Zamri Zainol*

Abd. Rahim Romle** and
Ahmad Hisham Zainal Abidin***
Universiti Utara Malaysia, MALAYSIA
"A COMPARATIVE STUDY OF SERVICE QUALITY
(PASSENGER HANDLING) BETWEEN MALAYSIA AIRLINES AND AIR ASIA: A DESCRIPTIVE EXPLORATION"
National
B.Praveena*
D.Shanthi Revathi**
Sathyabama Deemed University, Chennai
THE ROLE OF GOVERNEMENT IN THE PROMOTION OF HOTEL INDUSTRY IN INDIA
National
Basavaraj S. Benni
  Chh. Shahu Central Institute of Business Education and Research, Kolhapur
Status of Public Services in Karnataka - A Comparative District Level Analysis
National
Bideri Ishuheri Nyamulinda*
P. Ganesan**, and Mukazi Monica***
Vellore Institute of Technology, Vellore*, School of Finance and Banking-Kigali, Rwanda**, ***
SERVICE QUALITY: WHEN CUSTOMERS PREFER THE OPPOSITE SEX CONTACT EMPLOYEES? THE CASE OF WOMEN HAIR SALOONS IN KIGALI CITY
National
Deepa Kumari
  Institute of Integrated Learning In Management, New Delhi
INNOVATIONS IN CREDIT CARD INDUSTRY IN INDIA: AN ANALYSIS
National
Emmanuel Muller*
David Doloreux**
University of Applied Sciences Heidelberg (Germany)*, University of Ottawa, Canada**
The evolution of the concepts underlying the analysis of knowledge-intensive business services
International
Farshid Abdi
  Islamic Azad Universit, Tehran
"The Lean Service Profit Chain:
An Innovative Manifest for Entrepreneurship & Improvement in Services Industry"
International
Gouranga Das
  Hanyang University, South Korea
Who leads and who lags? Trade, technology diffussionand skill in a model of northern hub vis-n-vissouthern spokes- A tale of two souths International
Gunae Choi

HG Parsa
Ohio State University, USA
Brand Name, Foreign Entry Mode, and Intangible Value in the Lodging Industry
International
H.S.Srivatsa
  Indian Institute of Science, Bangalore
Banking Psychographics- An Indian Perspective
National
H.Verma*
P.K.Gupta**
M.J.P.Rohilkhand University, BAREILLY
Social Legal And Ethical Issues In Hospitality Marketing
National
H.Verma*
P.K.Gupta**
M.J.P.Rohilkhand University, BAREILLY
Global Challenges for Indian Hospitality Education: The Role Of Regulatory Bodies
National
Himani Kaul
Shivangi Gupta & Vinnie Jauhari*
Institute for International Management and Technology, Gurgaon
A Quantitative Analysis of Health Care Services in India
National
Himani Kaul
Shivangi Gupta
Institute for International Management and Technology, Gurgaon
Environmental Entrepreneurship: The Case of Vandana Shiva
National
Indranil Bose*
Alvin Leung**
University of Hong Kong,Hong Kong
Phishing: The New Age Crime on the Internet
International
Izah Mohd Tahir
Nor Mazlina Abu Bakar Universiti Darul Iman Malaysia, Malaysia
ISLAMIC INSURANCE: ANALYSIS OF CUSTOMER PERCEPTION AND SATISFACTION
International
Isita Nag
  Institute for International Management and Technology, Raichak
Hospitality Industry in India: Identifying the factors responsible for its growth.
National
J.Cyril Kanmony
  Scott Christian College, Nagercoil
Where Did the Elephant and the Dragon Fail ?
National
Jessie Harman*
Julian Lowe** Centre for Regional Innovation and Competitiveness, Australia
Sustainable social ventures: The Eaglehawk Recycle Shop
International
Jimmy Joseph*
Trupti Mishra**
Indian Institute of Technology, Kharagpur
Achieving Excellence in Corporate Entrepreneurship: Can Management Education be the Ladder
National
Joel ERNULT
Arvind ASHTA
"Burgundy School of Business,
GROUPE ESC DIJON, France "
How to measure Global Performance in a service enterprise ? A case study of Caisse D’Epargne.
International
Joëlle Debely
Magali Dubosson , Emmanuel Fragnière*
HEG Genève, France
The Pricing of Knowledge-based Services : Insights from the Environmental Sciences
International
Jurgita Sekliuckiene*
Vytautas Vengrauskas **
, Kaunas University of Technology*, Vilnius University**
Leveraging organisational resources in Lithuanian retail trade organisations International
Jyotirmayee Kar
  North Orissa Unversity, Baripada
Public Private Partnership in Extending Financial Services
National
Jyotsna Haran
  Jodhpur Institute of Management, Jodhpur
ETHICS AND ENTERPRENEURSHIP
National
Kirti Dutta
Kirti Madan
Institute for International Management and Technology, Gurgaon
The Rising Sun of Asia: The Indian IT companies
National
Kirti Dutta*
Gunae Choi**, U. Venkatesh***, H.G. Parsa****
Institute for Intenational Management and Technology, Gurgaon*, *** Ohio State University, USA**, ****
"A Comparative Study of Consumers’ Green Practice Orientation
in India and the United States
"
International
Laksman S.Thakur*
Vijay K. Jain**
IUniversity of Connecticut*, Indian Institute of Technology, Kanpur
Technology Adoption in India: Important Variables
International
Lallu Joseph
  VIT Business School, Vellore
The concept of Continuous Quality Improvement (CQI) in Healthcare
National
Lallu Joseph
  VIT Business School, Vellore
Surveillance of communicable diseases in a developing country: NADHI Model
National
M. Edwin Gnanadhas*
A. Venkateswaran**
Scott Christian College, Nagercoil
Entrepreneurial Development Programmes Conducted By Public Sector Banks in Tamilnadu –Success or Failure
National
M.Ramanjaneyulu
  Bangalore University, Bangalore
"ECONOMIC ANALYSIS OF TELECOMMUNICATION
SERVICES OF INDIA UNDER PRE AND POST LIBERALISATION"
National
Madhvendra Misra
Vijayshri Tewari
Indian Institute of Information Technology,
Allahabad
Ice Ball Effect and People-Centric Approach towards Innovation in Hospitality Sector
National
Mahdi Hasanzadeh

  Isfahan Regional Electric Company, IRAN
"Marginally Infinite Hypotheses & Problems in Service Sciences"
International
Mahesh.V.Joshi
  Saurashtra University, Rajkot
The Theoretical Explanation of IPR with the context of Global Outsourcing and Its Application in Developed and developing countries
National
Mahmood A. Khan
  Pamplin College of Business, USA
EXPLORATORY ASSESSMENT OF THE EMERGENCE OF NEW & INNOVATIVE SERVICE CATEGORIES
International
Mahmood A. Khan
  Pamplin College of Business, USA
CONCEPT DEVELOPMENT IN HOSPITALITY FRANCHISING: AN ENTREPRENEUL & INNOVATIVE EXERCISE
International
Mike Peters*
Joerg Frehse** and Klaus Weiermair*
University of Innsbruck, Germany* Nusuite GmbH & Co KG**
"Success factors of Public Private Partnerships:
Cases in Alpine Tourism Development"
International
Nadine B Sulkowski
  University of Gloucestershire, UK
An Evaluation of Critical Issues in Researching Implementation Strategies and Performance Management of Public-Private Partnerships within the Context of Tourism Planning and Development
International
Naresh R.Pandit*
Gary A. S. Cook**, Jonathan V. Beaverstock ***, Pervez N. Ghauri*** *University of East Anglia,Norwich, UK; **University of Liverpool Management School; ***Loughborough University; ****University of Mancheste
Locating in the City of London Financial Services Cluster:
A Comparison Between MNEs and Non MNEs
International
P. Ganesan*
K. T. Rengamani**
Vellore Institute of Technology, Vellore
ANTECEDENTS OF INNOVATIONS, INNOVATION DIMENSIONS AND ITS RELATIONSHIP BETWEEN SERVICE QUALITY, SATISFACTION AND LOYALTY IN INDIAN BANKING National
P.K.Gupta*
H.Verma**
M.J.P.Rohilkhand University, BAREILLY
RTI Act 2005 And Its Potential Impact On Business Environmen
National
P.K.Gupta*
H.Verma**, and R.Veeraraghavan***
M.J.P.Rohilkhand University, BAREILLY, and FHRAI Institute Of Hospitality Management, Noida***
Impact of Strategic Partnership with International Leaders to Meet Global Challenges in Hospitality Industry
National
PAWAN JAIN

University of Wyoming, Wyoming, USA
MERGER ANNOUNCEMENT AND INSIDER TRADING ACTIVITY IN INDIA:
AN EMPIRICAL INVESTIGATION
International
PAWAN JAIN
Pooja Sarvotam**, Anuj Agarwal***
University of Wyoming, Wyoming, USA
OFFSHORE OUTSOURCING
“INDIA VS CHINA”
AN EMPIRICAL INVESTIGATION
International
Pierre Therrien*
David Doloreux**
"Innovation Policy Branch, Industry Canada, & University of Ottawa
"
Market-based innovation or originality-based innovation: do they confer the same advantage on commercialization in Canadian service industries?
International
Prachi Phadnis*
Sonia Sahni**
IBM*, and Citigroup**
Innovation across Service Sectors
National
Praveen Ranjan Srivastava
  Birla Institute of Technology and Science(BITS), Pilani
COMPLIANCE MANAGEMENT FRAMEWORK AND METHODOLOGY
National
R.K.Uppal*
Rimpi Kaur
D.A.V. College, Malout,Punjab Transformation In Indian Banks Through E - Banking Services - An Empirical Study National
R.K.Mittal
  University school of management studies, GGSIP University, Delhi
Leveraging IT for Quality of Services in Insurance Sector
National
R.Srinivasan*
H.S.Srivatsa**
Indian Institute of Science, Bangalore
New age Youth banking behavior- An Indian Perspective
National
Rajib Lochan Dhar

Singhad Institute of Business Administration and Computer Applicationin, Pune
Job Satisfaction level of the employees:
A study of the travel and tourism Industry in Pune
National
Ranjan Upadhyaya
  Banasthali Vidyapith, Banasthali
"The emergence of a Visionary Entrepreneurs in Services Industry (INDIA)"
National
Ravinder N. Batta
  State Transport Authority, Shimla
E-GOVERNANCE A TOOL FOR CHANGE MANAGEMENT: A CASE STUDY FROM INDIA
National
Ronald Gleich
Nina Schniering
European Business School, International University, Germany
Marketing of Industrial Services – Determinants for successful Branding
International
Ronald Gleich
Ulrike Handermann*
European Business School, International University, Germany
"The Management of Service Innovation in Germany –
In Search of a Framework for Success
"
International
Rumki Bandyopadhyay

Institute for International Management and Technology, Raichak
ROLE OF FINANCIAL INSTITUTIONS IN PROMOTING ENTREPRENEURSHIP IN ASSAM
National
S. C. Yadav
Bhagwan Singh*, Sunita Yadav**
R.S.M.T., (U.P. Autonomous College Campus), Varanasi & PCITMS, Varanasi
IT, HR and Marketing: The Emerging Pyramid For Advertising
National
S.A.VASANTHA KUMARA*
C.SAHASRANAM**
Dayananda Sagar College of Engineering, Bangalore
SOCIAL ENTERPRISE MODEL FOR CO-CURRICULAR & EXTRA-CURRICULAR ACTIVITIES OF A CAMPUS PROVIDES EXPERIENTIAL AND SELF-DIRECTED ENTREPRENEURSHIP EDUCATION
National
S.Bhushan
Vinnie Jauhari
Institute for International Management and Technology, Gurgaon
Transcendental Vedantic Self- Realization Model –For Effective and Ethical Dimensions In Business Management
National
S.Chandrasekhar
Chabi Sinha
FORE School of Management, New Delhi
MODELLING THE BRAND LOYALTY USING STRUCTURAL EQUATION METHODOLOGY
National
S.R.Keshava
  Bangalore University, Bangalore
The Contribution of Information Technology in Economic Growth of Karnataka
National
S.Taneja
  Bharati Vidyapeeth Deemed University, New Delhi
Managing Of Innovation In Established Firms And Corporate Entrepreneurship
National
S.Taneja
  Bharati Vidyapeeth Deemed University, New Delhi
Franchising: a growth model for entrepreneurs
National
S.W.S.B.Dasanayaka
  University of Moratuwa, Srilanka
Organizational Culture and its Implications on Innovations in Sri Lankan Gift and Decorative-ware Sector
International
S.W.S.B.Dasanayaka
  University of Moratuwa, Srilanka
A Literature Survey on Organizational Culture and Innovation
International
Saumya Sindhwani* Theresa Loo**
Corporation Sustainability in Changing Socio-economic Milieu
National
Sean (Sunghyup) Hyun*
Kyuho Lee**, and Maryam M. Khan***
Virginia Tech, USA*, Western Carolina University, USA**, and Howard University, USA***
Developing Competitive International Service Strategy: The Case of TGI Friday’s Korea
International
shahriar akter*
Md. Upal**
 East West University,Bangladesh
Service Quality Perception and Satisfaction: A study over Sub-urban Public Hospitals in Bangladesh
International
shaila virmani
  All India Institute of Local Self Government of Mumbai, Mumbai
"PUBLIC PRIVATE SECTOR PARICIPATION
IN URBAN SERVICE PROVISIONS
OXYGEN CITY UNDER PRIVATE PARTNERSHIP"
National
Shiv Shankar Tripathi

Sadhan K. De
Indian Institute of Technology, Kharagapur
STRATEGIC INNOVATIONS IN THE INDIAN SERVICES SECTOR – AN OVERVIEW
National
Soma Sur


Army Institute of Management,

KolKata

TECHNOLOGY-BASED REMOTE SERVICE ENCOUNTERS : UNDERSTANDING CUSTOMER SATISFACTION AND SUSTAINABILITY
National
Sonia Bharwani
    "Successful Hospitality Innovations –
A Case Study of The Oberoi Resorts
"
National
Sudeep Chatterjee
  Future Institute of Engineering and Management, Kolkata

How the Corporate Firms move towards the sustainable Development paradigm
National
T. S. Shaikh*
G. S. Bawa**
Airports Authority of India, New Delhi
"ORGANIZATION RENEWAL THROUGH PERFORMANCE REVIEW MEETINGS –
A CASE STUDY OF INNOVATIVE LEADERSHIP INITIATIVES –
AIRPORTS AUTHORITY OF INDIA
"
National
Tuhin Chattopadhyay
  Hindustan Institute of Management & Computer Studies, Mathura
Innovation in Medical Services Packages with Determination of Performance Parameters
National
Tzyy Jane Lay*
Seng-Su Tsang**
Institution for Knowledge Services and Innovation, Taiwan
"Cluster Effect and Entrepreneurship
—The Development of Wedding Photographing Studios in Taipei’s City
"
International
Ulrike Handermann
  European Business School, International University, Germany
DETERMINANTS OF SERVICE COMPETENCE IN THE CAPITAL GOODS INDUSTRY
International
Umashankar Venkatesh
Kirti Dutta
Institute for International Management and Technology, Gurgaon
Public-private partnership: The relevance and need in higher education sector in India
National
Vandana Khanna*
Shanti Malaichamy** & Sonal Ved***
K.J. Somaiya Institute of Management Studies and Research, Mumbai
Innovations in Services Sector - A Functional Perspective
National
Vigneshwar.M
  SKCET, Coimbatore
"EXPLORING THE NEED FOR ETHICAL PRACTICES THE NEED FOR ETHICAL PRACTICES IN AN OFFSHORING SITUATION FOR INDIA"
National
Vijayshri Tewari
  Indian Institute of Information Technology, Allahabad
Innovation through HR: Key from being a business owner to a business leader
National
Vinnie Jauhari
Kirti Dutta
Institute for International Management and Technology, Gurgaon
Entrepreneurship in Biotechnology Sector: The Case of Biocon Limited
National
Yannick Le Guern   Advancia French Graduate School of Entrepreneurship, France A new model to develop entrepreneurship and innovation : The case of France International
Vivienne J. Wildes   Pennsylvania State University, USA Motivation to work in service: How internal service quality overcomes occupational stigma to attract and retain service workers. International

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