The following abstracts
are accepted for conference: |
|
Name |
Co-Authors |
Institution/ Organisation |
Name of Papers |
International/
National |
|
A.R. Dani* |
A. G. Giridharan** |
Institute for Development and Research in Banking Technology,
Hyderabad |
Implementation of Electronic Payment Services for Multi-Party
Authentication using Threshold Cryptosystem |
National
|
Abd. Rahim Romle*
|
Asif Zamri Zainol** , and
Ahmad Hisham Zainal Abidin***
|
University Utara Malaysia, MALAYSIA
|
APPLICATION OF GAP ANALYSIS IN SERVICE QUALITY TO EDUCATION: A
COMPARISON OF UNIVERSITIES AND
UNIVERSITY COLLEGES IN MALAYSIA
|
International |
|
Ahmad Hisham Zainal Abidin* |
Abd. Rahim Romle**,
and
Asif Zamri Zainol*** |
University Utara Malaysia, MALAYSIA |
EMERGING TECHNOLOGY FOR ENHANCHING SERVICE QUALITY: PDA’s AS
YOUR DEVICES IN MOBILE INTERNET BANKING ENVIRONMENT |
International |
|
Ajay Das |
|
Zicklin School of Business,USA |
e-Provider Evaluation – Systems and Practices |
International
|
|
Akshay Anand* |
Snigdha Kulshreshtha** |
ABV Indian Institute of Information Technology and Management,
Gwalior |
THE B2C ADOPTION IN RETAIL FIRMS IN INDIA |
National
|
|
Akshay Anand* |
Snigdha Kulshreshtha** |
ABV Indian Institute of Information Technology and Management,
Gwalior |
E-Satisfaction- A comprehensive framework |
National
|
Amit
Kumar Jain *
|
Surbhi
Jain**
|
Indian
Railway Traffic Service, India* Indian Economic Service, India**
|
INDIAN
RAILWAYS ONTO A PPP TRACK
|
National |
Anita
Goyal
|
|
Management
Development Institute,Gurgaon
|
Innovation
Strategy along Product Life Cycle for Private Medical Practitioners
|
National |
Anu
L.
|
|
Mahatma
Gandhi University, Kottayam
|
Performance
of industrial clusters in Kerala
|
National |
Arif
Khan K*
|
Bhimaraya
A. Metri**, B Bakkappa***
|
Management
Development Institute, Gurgaon & Kuvempu University
|
Understanding
Customers’ Service Experience: Review and Research propositions
|
National |
Ashish
Pareek
|
|
"Maharshi
Dayanand Saraswati University, Ajmer
"
|
Motives
of Doctor Entrepreneurs: A case study of India
|
National |
Asif
Zamri Zainol*
|
Abd.
Rahim Romle** and
Ahmad Hisham Zainal Abidin***
|
Universiti
Utara Malaysia, MALAYSIA
|
"A
COMPARATIVE STUDY OF SERVICE QUALITY
(PASSENGER HANDLING) BETWEEN MALAYSIA AIRLINES AND AIR ASIA:
A DESCRIPTIVE EXPLORATION" |
National |
B.Praveena*
|
D.Shanthi
Revathi**
|
Sathyabama
Deemed University, Chennai
|
THE
ROLE OF GOVERNEMENT IN THE PROMOTION OF HOTEL INDUSTRY IN INDIA
|
National |
Basavaraj
S. Benni
|
|
Chh.
Shahu Central Institute of Business Education and Research,
Kolhapur
|
Status
of Public Services in Karnataka - A Comparative District Level
Analysis
|
National |
Bideri
Ishuheri Nyamulinda*
|
P.
Ganesan**, and Mukazi Monica***
|
Vellore
Institute of Technology, Vellore*, School of Finance and Banking-Kigali,
Rwanda**, ***
|
SERVICE
QUALITY: WHEN CUSTOMERS PREFER THE OPPOSITE SEX CONTACT EMPLOYEES?
THE CASE OF WOMEN HAIR SALOONS IN KIGALI CITY
|
National |
Deepa
Kumari
|
|
Institute
of Integrated Learning In Management, New Delhi
|
INNOVATIONS
IN CREDIT CARD INDUSTRY IN INDIA: AN ANALYSIS
|
National |
Emmanuel
Muller*
|
David Doloreux**
|
University
of Applied Sciences Heidelberg (Germany)*, University of Ottawa,
Canada**
|
The
evolution of the concepts underlying the analysis of knowledge-intensive
business services
|
International |
Farshid
Abdi
|
|
Islamic
Azad Universit, Tehran
|
"The
Lean Service Profit Chain:
An Innovative Manifest for Entrepreneurship & Improvement
in Services Industry"
|
International |
Gouranga
Das
|
|
Hanyang
University, South Korea
|
Who
leads and who lags? Trade, technology diffussionand skill in
a model of northern hub vis-n-vissouthern spokes- A tale of
two souths |
International |
Gunae
Choi
|
HG
Parsa
|
Ohio
State University, USA
|
Brand
Name, Foreign Entry Mode, and Intangible Value in the Lodging
Industry
|
International |
H.S.Srivatsa
|
|
Indian
Institute of Science, Bangalore
|
Banking
Psychographics- An Indian Perspective
|
National |
H.Verma*
|
P.K.Gupta**
|
M.J.P.Rohilkhand
University, BAREILLY
|
Social
Legal And Ethical Issues In Hospitality Marketing
|
National |
H.Verma*
|
P.K.Gupta**
|
M.J.P.Rohilkhand
University, BAREILLY
|
Global
Challenges for Indian Hospitality Education: The Role Of Regulatory
Bodies
|
National |
Himani
Kaul
|
Shivangi
Gupta & Vinnie Jauhari*
|
Institute
for International Management and Technology, Gurgaon
|
A
Quantitative Analysis of Health Care Services in India
|
National |
Himani
Kaul
|
Shivangi
Gupta
|
Institute
for International Management and Technology, Gurgaon
|
Environmental Entrepreneurship: The Case of Vandana Shiva
|
National |
Indranil Bose*
|
Alvin Leung**
|
University of Hong Kong,Hong Kong
|
Phishing: The New Age Crime on the Internet
|
International |
Izah
Mohd Tahir
|
Nor
Mazlina Abu Bakar |
Universiti
Darul Iman Malaysia, Malaysia
|
ISLAMIC
INSURANCE: ANALYSIS OF CUSTOMER PERCEPTION AND SATISFACTION
|
International |
Isita
Nag
|
|
Institute
for International Management and Technology, Raichak
|
Hospitality
Industry in India: Identifying the factors responsible for its
growth.
|
National |
J.Cyril
Kanmony
|
|
Scott
Christian College, Nagercoil
|
Where
Did the Elephant and the Dragon Fail ?
|
National |
Jessie
Harman*
|
Julian
Lowe** |
Centre
for Regional Innovation and Competitiveness, Australia
|
Sustainable
social ventures: The Eaglehawk Recycle Shop
|
International |
Jimmy
Joseph*
|
Trupti
Mishra**
|
Indian
Institute of Technology, Kharagpur
|
Achieving
Excellence in Corporate Entrepreneurship: Can Management Education
be the Ladder
|
National |
Joel
ERNULT
|
Arvind
ASHTA
|
"Burgundy
School of Business,
GROUPE ESC DIJON, France "
|
How
to measure Global Performance in a service enterprise ? A case
study of Caisse D’Epargne.
|
International |
Joëlle
Debely
|
Magali
Dubosson , Emmanuel Fragnière*
|
HEG
Genève, France
|
The
Pricing of Knowledge-based Services : Insights from the Environmental
Sciences
|
International |
Jurgita
Sekliuckiene*
|
Vytautas
Vengrauskas **
|
,
Kaunas University of Technology*, Vilnius University**
|
Leveraging organisational resources in Lithuanian retail trade
organisations |
International |
Jyotirmayee
Kar
|
|
North
Orissa Unversity, Baripada
|
Public
Private Partnership in Extending Financial Services
|
National |
Jyotsna Haran
|
|
Jodhpur Institute of Management, Jodhpur
|
ETHICS AND ENTERPRENEURSHIP
|
National |
Kirti
Dutta
|
Kirti
Madan
|
Institute
for International Management and Technology, Gurgaon
|
The
Rising Sun of Asia: The Indian IT companies
|
National |
Kirti
Dutta*
|
Gunae
Choi**, U. Venkatesh***, H.G. Parsa****
|
Institute
for Intenational Management and Technology, Gurgaon*, *** Ohio
State University, USA**, ****
|
"A
Comparative Study of Consumers’ Green Practice Orientation
in India and the United States
"
|
International |
Laksman S.Thakur*
|
Vijay K. Jain**
|
IUniversity of Connecticut*, Indian Institute of Technology,
Kanpur
|
Technology Adoption in India: Important Variables
|
International |
Lallu
Joseph
|
|
VIT
Business School, Vellore
|
The
concept of Continuous Quality Improvement (CQI) in Healthcare
|
National |
Lallu
Joseph
|
|
VIT
Business School, Vellore
|
Surveillance
of communicable diseases in a developing country: NADHI Model
|
National |
M.
Edwin Gnanadhas*
|
A.
Venkateswaran**
|
Scott
Christian College, Nagercoil
|
Entrepreneurial
Development Programmes Conducted By Public Sector Banks in Tamilnadu
–Success or Failure
|
National |
M.Ramanjaneyulu
|
|
Bangalore
University, Bangalore
|
"ECONOMIC
ANALYSIS OF TELECOMMUNICATION
SERVICES OF INDIA UNDER PRE AND POST LIBERALISATION"
|
National |
Madhvendra
Misra
|
Vijayshri Tewari
|
Indian
Institute of Information Technology,
Allahabad
|
Ice
Ball Effect and People-Centric Approach towards Innovation in
Hospitality Sector
|
National |
Mahdi
Hasanzadeh
|
|
Isfahan
Regional Electric Company, IRAN
|
"Marginally
Infinite Hypotheses & Problems in Service Sciences"
|
International |
Mahesh.V.Joshi
|
|
Saurashtra University, Rajkot
|
The Theoretical Explanation of IPR with the context of Global
Outsourcing and Its Application in Developed and developing
countries
|
National |
Mahmood
A. Khan
|
|
Pamplin
College of Business, USA
|
EXPLORATORY
ASSESSMENT OF THE EMERGENCE OF NEW & INNOVATIVE SERVICE
CATEGORIES
|
International |
Mahmood
A. Khan
|
|
Pamplin
College of Business, USA
|
CONCEPT
DEVELOPMENT IN HOSPITALITY FRANCHISING: AN ENTREPRENEUL &
INNOVATIVE EXERCISE
|
International |
Mike
Peters*
|
Joerg Frehse** and Klaus Weiermair*
|
University
of Innsbruck, Germany* Nusuite GmbH & Co KG**
|
"Success
factors of Public Private Partnerships:
Cases in Alpine Tourism Development"
|
International |
Nadine
B Sulkowski
|
|
University
of Gloucestershire, UK
|
An
Evaluation of Critical Issues in Researching Implementation
Strategies and Performance Management of Public-Private Partnerships
within the Context of Tourism Planning and Development
|
International |
Naresh R.Pandit*
|
Gary A. S. Cook**, Jonathan V. Beaverstock ***, Pervez N. Ghauri*** |
*University of East Anglia,Norwich, UK; **University of
Liverpool Management School; ***Loughborough University;
****University of Mancheste
|
Locating in the City of London Financial Services Cluster:
A Comparison Between MNEs and Non MNEs
|
International |
P.
Ganesan*
|
K.
T. Rengamani**
|
Vellore
Institute of Technology, Vellore
|
ANTECEDENTS OF INNOVATIONS, INNOVATION DIMENSIONS AND ITS
RELATIONSHIP BETWEEN SERVICE QUALITY, SATISFACTION AND LOYALTY
IN INDIAN BANKING |
National |
P.K.Gupta*
|
H.Verma**
|
M.J.P.Rohilkhand
University, BAREILLY
|
RTI
Act 2005 And Its Potential Impact On Business Environmen
|
National |
P.K.Gupta*
|
H.Verma**,
and R.Veeraraghavan***
|
M.J.P.Rohilkhand
University, BAREILLY, and FHRAI Institute Of Hospitality Management,
Noida***
|
Impact
of Strategic Partnership with International Leaders to Meet
Global Challenges in Hospitality Industry
|
National |
PAWAN JAIN
|
|
University of Wyoming, Wyoming, USA
|
MERGER ANNOUNCEMENT AND INSIDER TRADING ACTIVITY IN INDIA:
AN EMPIRICAL INVESTIGATION
|
International |
PAWAN JAIN
|
Pooja Sarvotam**, Anuj Agarwal***
|
University of Wyoming, Wyoming, USA
|
OFFSHORE OUTSOURCING
“INDIA VS CHINA”
AN EMPIRICAL INVESTIGATION
|
International |
Pierre
Therrien*
|
David
Doloreux**
|
"Innovation
Policy Branch, Industry Canada, & University of Ottawa
"
|
Market-based
innovation or originality-based innovation: do they confer the
same advantage on commercialization in Canadian service industries?
|
International |
Prachi
Phadnis*
|
Sonia
Sahni**
|
IBM*,
and Citigroup**
|
Innovation
across Service Sectors
|
National |
Praveen
Ranjan Srivastava
|
|
Birla
Institute of Technology and Science(BITS), Pilani
|
COMPLIANCE
MANAGEMENT FRAMEWORK AND METHODOLOGY
|
National |
R.K.Uppal*
|
Rimpi Kaur
|
D.A.V.
College, Malout,Punjab |
Transformation
In Indian Banks Through E - Banking Services - An Empirical
Study |
National |
R.K.Mittal
|
|
University
school of management studies, GGSIP University, Delhi
|
Leveraging
IT for Quality of Services in Insurance Sector
|
National |
R.Srinivasan*
|
H.S.Srivatsa**
|
Indian Institute of Science, Bangalore
|
New age Youth banking behavior- An Indian Perspective
|
National |
Rajib Lochan Dhar
|
|
Singhad Institute of Business Administration and Computer
Applicationin, Pune
|
Job Satisfaction level of the employees:
A study of the travel and tourism Industry in Pune
|
National |
Ranjan
Upadhyaya
|
|
Banasthali
Vidyapith, Banasthali
|
"The
emergence of a Visionary Entrepreneurs in Services Industry
(INDIA)"
|
National |
Ravinder
N. Batta
|
|
State
Transport Authority, Shimla
|
E-GOVERNANCE
A TOOL FOR CHANGE MANAGEMENT: A CASE STUDY FROM INDIA
|
National |
Ronald
Gleich
|
Nina
Schniering
|
European
Business School, International University, Germany
|
Marketing
of Industrial Services – Determinants for successful Branding
|
International |
Ronald
Gleich
|
Ulrike
Handermann*
|
European
Business School, International University, Germany
|
"The
Management of Service Innovation in Germany –
In Search of a Framework for Success
"
|
International |
Rumki Bandyopadhyay
|
|
Institute for International Management and Technology, Raichak
|
ROLE OF FINANCIAL INSTITUTIONS IN PROMOTING ENTREPRENEURSHIP IN
ASSAM
|
National |
S.
C. Yadav
|
Bhagwan Singh*, Sunita Yadav**
|
R.S.M.T.,
(U.P. Autonomous College Campus), Varanasi & PCITMS, Varanasi
|
IT,
HR and Marketing: The Emerging Pyramid For Advertising
|
National |
S.A.VASANTHA
KUMARA*
|
C.SAHASRANAM**
|
Dayananda
Sagar College of Engineering, Bangalore
|
SOCIAL
ENTERPRISE MODEL FOR CO-CURRICULAR & EXTRA-CURRICULAR ACTIVITIES
OF A CAMPUS PROVIDES EXPERIENTIAL AND SELF-DIRECTED ENTREPRENEURSHIP
EDUCATION
|
National |
S.Bhushan
|
Vinnie
Jauhari
|
Institute
for International Management and Technology, Gurgaon
|
Transcendental
Vedantic Self- Realization Model –For Effective and Ethical
Dimensions In Business Management
|
National |
S.Chandrasekhar
|
Chabi
Sinha
|
FORE
School of Management, New Delhi
|
MODELLING
THE BRAND LOYALTY USING STRUCTURAL EQUATION METHODOLOGY
|
National |
S.R.Keshava
|
|
Bangalore
University, Bangalore
|
The
Contribution of Information Technology in Economic Growth of
Karnataka
|
National |
S.Taneja
|
|
Bharati
Vidyapeeth Deemed University, New Delhi
|
Managing
Of Innovation In Established Firms And Corporate Entrepreneurship
|
National |
S.Taneja
|
|
Bharati
Vidyapeeth Deemed University, New Delhi
|
Franchising:
a growth model for entrepreneurs
|
National |
S.W.S.B.Dasanayaka
|
|
University
of Moratuwa, Srilanka
|
Organizational
Culture and its Implications on Innovations in Sri Lankan Gift
and Decorative-ware Sector
|
International |
S.W.S.B.Dasanayaka
|
|
University
of Moratuwa, Srilanka
|
A
Literature Survey on Organizational Culture and Innovation
|
International |
|
Saumya Sindhwani* |
Theresa Loo** |
|
Corporation Sustainability in Changing Socio-economic Milieu
|
National |
Sean
(Sunghyup) Hyun*
|
Kyuho
Lee**, and Maryam M. Khan***
|
Virginia
Tech, USA*, Western Carolina University, USA**, and Howard University,
USA***
|
Developing
Competitive International Service Strategy: The Case of TGI
Friday’s Korea
|
International |
shahriar akter*
|
Md. Upal**
|
East
West University,Bangladesh
|
Service Quality Perception and Satisfaction: A study over
Sub-urban Public Hospitals in Bangladesh
|
International |
shaila
virmani
|
|
All
India Institute of Local Self Government of Mumbai, Mumbai
|
"PUBLIC
PRIVATE SECTOR PARICIPATION
IN URBAN SERVICE PROVISIONS
OXYGEN CITY UNDER PRIVATE PARTNERSHIP"
|
National |
Shiv
Shankar Tripathi
|
Sadhan
K. De
|
Indian
Institute of Technology, Kharagapur
|
STRATEGIC
INNOVATIONS IN THE INDIAN SERVICES SECTOR – AN OVERVIEW
|
National |
Soma Sur
|
|
Army Institute of Management,
KolKata
|
TECHNOLOGY-BASED REMOTE SERVICE ENCOUNTERS : UNDERSTANDING
CUSTOMER SATISFACTION AND SUSTAINABILITY
|
National |
Sonia
Bharwani
|
|
|
"Successful
Hospitality Innovations –
A Case Study of The Oberoi Resorts
"
|
National |
Sudeep
Chatterjee
|
|
Future
Institute of Engineering and Management, Kolkata
|
How
the Corporate Firms move towards the sustainable Development
paradigm
|
National |
T.
S. Shaikh*
|
G.
S. Bawa**
|
Airports
Authority of India, New Delhi
|
"ORGANIZATION
RENEWAL THROUGH PERFORMANCE REVIEW MEETINGS –
A CASE STUDY OF INNOVATIVE LEADERSHIP INITIATIVES –
AIRPORTS AUTHORITY OF INDIA
"
|
National |
Tuhin
Chattopadhyay
|
|
Hindustan
Institute of Management & Computer Studies, Mathura
|
Innovation
in Medical Services Packages with Determination of Performance
Parameters
|
National |
Tzyy
Jane Lay*
|
Seng-Su
Tsang**
|
Institution
for Knowledge Services and Innovation, Taiwan
|
"Cluster
Effect and Entrepreneurship
—The Development of Wedding
Photographing Studios in Taipei’s City
"
|
International |
Ulrike
Handermann
|
|
European
Business School, International University, Germany
|
DETERMINANTS
OF SERVICE COMPETENCE IN THE CAPITAL GOODS INDUSTRY
|
International |
Umashankar
Venkatesh
|
Kirti
Dutta
|
Institute
for International Management and Technology, Gurgaon
|
Public-private
partnership: The relevance and need in higher education sector
in India
|
National |
Vandana
Khanna*
|
Shanti
Malaichamy** & Sonal Ved***
|
K.J.
Somaiya Institute of Management Studies and Research, Mumbai
|
Innovations
in Services Sector - A Functional Perspective
|
National |
Vigneshwar.M
|
|
SKCET,
Coimbatore
|
"EXPLORING
THE NEED FOR ETHICAL PRACTICES THE NEED FOR ETHICAL PRACTICES
IN AN OFFSHORING SITUATION FOR INDIA"
|
National |
Vijayshri
Tewari
|
|
Indian
Institute of Information Technology, Allahabad
|
Innovation
through HR: Key from being a business owner to a business leader
|
National |
Vinnie
Jauhari
|
Kirti
Dutta
|
Institute
for International Management and Technology, Gurgaon
|
Entrepreneurship
in Biotechnology Sector: The Case of Biocon Limited
|
National |
|
Yannick Le Guern |
|
Advancia French Graduate School of Entrepreneurship, France |
A new model to develop entrepreneurship and innovation : The
case of France |
International |
|
Vivienne J. Wildes |
|
Pennsylvania State University, USA |
Motivation to work in service: How internal service quality
overcomes occupational stigma to attract and retain service
workers. |
International |
