         |
|||
| THE 2nd INTERNATIONAL CONFERENCE ON SERVICES MANAGEMENT | |||
| JUNE 1-2, 2007 | |||
| DETAILED PROGRAMME | |||
| SATURDAY (June 2, 2007) TECHNICAL SESSIONS | |||
| Plenary Session 2 | Surya Mahal 1 & 2 | Plenary Chair: Dr. David Cranage | |
| Speaker 1 | 09:30 AM to 10:00 AM | Dr Amee Yajnik Central Government Standing Counsel for Gujarat High Court, Senior Standing Counsel for the Official Liquidator, High Court of Gujarat, Ministry of Company Affairs, Union of India |
|
| Topic: Globalization, Ethics and Entrepreneurship: Revisiting the Rule of Law in India | |||
| Speaker 2 | 10:00 AM to 10:30 AM | Dr. R.T. Krishnan Professor in the Corporate Strategy & Policy Area at the Indian Institute of Management, Bangalore (IIMB), India |
|
| Topic: Building Customer Loyalty in Service Businesses: The Role of Transactional & Relationship-based Approaches. | |||
| Speaker 3 | 10:30 AM to 11:00 AM | Dr. V.
Jauhari University Relations Manager-India, HP, India Editor, Journal of Services Research |
|
| Topic: Innovation Ecosystems and Entrepreneurship in Software Industry: Insights from India, China, Israel and Japan | |||
| 11:00 AM to 11:15 AM | Presentation (Pennsylvania State University) | ||
| 11:15 to 11:30 | TEA BREAK | ||
| Time: 11:30 to 1:00 | Time: 11:30 to 1:00 | ||
| Technical Session 1 | Technical Session 1 | ||
| Room: Surya Mahal-1 | Room : Surya Mahal-2 | ||
| Track: Innovation Across Various Service Sectors | Track:Innovation Across Various Service Sectors | ||
| Session Chair: Prof.Jean Woodall | Session Chair: Dr. Arun Upneja | ||
| Session Co-Chair: Dr. Durga Mohan | Session Co-Chair: Prof. Kamal Manaktola | ||
| Speakers | Paper | Speakers | Paper |
| H.S.Srivatsa R.Srinivasan |
New Age Youth Banking Behavior an Explorative Study in the Indian Banking Sector | Mahmood A. Khan Maryam Khan | Exploratory Assessment of the Emergence of New & Innovative Service Categories |
| Nina Schniering Ronald Gleich |
An Integrated Framework for Branding in Industrial Markets | Kirti Dutta Gunae Choi U. Venkatesh H.G. Parsa |
A Comparative Study of Consumers’ Green Practice Orientation in
India and the United States |
| Harish Sujan Meryl P. Gardner David Cranage |
Optimism and Recovery from Product Failure: Doing Too Much or Too Little | Jessie Harman | Successful Social Entrepreneurship : The Case of Eagle Hawk Recycle Shop |
| Lallu Joseph | The Concept of Continuous Quality Improvement (CQI) in Healthcare | ||
| 1:00 pm to 1:45pm | LUNCH BREAK | ||
| Time: 1:45 to 3:15 | Time: 1:45 to 3:15 | ||
| Technical Session 2 | Technical Session 2 | ||
| Room: Surya Mahal-1 | Room: Surya Mahal-2 | ||
| Track: Ethics and Entrepreneurship | Track:Emergence of Clusters in Services Sector | ||
| Session Chair: Dr.Levent Altinay | Session Chair: Dr Bharat Josiam | ||
| Session Co-Chair: Dr. T.N. Sindhawani | Session Co-Chair: Prof. Kamal Manaktola | ||
| Speakers | Paper | Speakers | Paper |
| Vivienne J. Wildes | Corporate Social Responsibility for Global Services Management | Tzyy Jane
Lay Seng-Su Tsang |
Entrepreneurship
and Industrial Cluster-Taipei's Wedding Photo Studio Cluster |
| S.Bhushan Vinnie Jauhari |
Leadership as a Process of Self Realization: Ethical Dimensions to Leadership, Leadership is Leading People to Themselves | Rumki Bandyopadhyay | Role of Financial Institutions in Promoting Entrepreneurship in Assam |
| Sudeep Chatterjee | How the Corporate Firms Move Towards the Sustainable Development Paradigm | Jurgita Sekliuckiene
Habil V. Vengrauskas |
Leveraging Organisational Resources: The Case of Retail Chains in Lithuanian |
| Urvashi Makkar Elisante ole Gabriel S.K.Tripathi | Value Chain for Higher Education Sector-Case Studies of India & Tanzania | ||
| 3:15 to 3:30 | TEA BREAK | ||
| Time: 3:30 to 5:30 | Time: 3:30 to 5:30 | ||
| Technical Session 3 | Technical Session 3 | ||
| Room: Surya Mahal-1 | Room: Surya Mahal-2 | ||
| Track: Entrepreneurship Across Business Segments and Customer Experiences | Track: Value Drivers for Entrepreneurship | ||
| Session Chair: Prof. U. Venkatesh | Session Chair: Prof.Vivenne J. Wildes | ||
| Session Co-Chair: Prof. Suresh Misra | Session Co-Chair: Prof. Kamal Manaktola | ||
| Speaker | Paper | Speaker | Paper |
| Basavaraj S. Benni | Status of Public Services in Karnataka - A Comparative District Level Analysis | Joëlle
Debely Magali Dubosson Emmanuel Fragnière |
The Pricing of Knowledge-based Services : Insights from the Environmental Sciences |
| M. Edwin Gnanadhas A. Venkateswaran R.Rathiha |
Entrepreneurial Development Programmes Conducted by Public Sector Banks in Tamilnadu –Success or Failure | Mahmood A. Khan Maryam Khan |
Concept Development In Hospitality Franchising: An Entrepreneurial & Innovative Exercise |
| Arif Khan K Bhimaraya A. Metri |
Understanding Customers’ Service Experience: Review and Research Propositions | Soma Sur | Technology-Based Remote Service Encounters: Understanding Customer Satisfaction and Sustainability |
| Pawan Taneja | Changing Customer Expectations - A Study of Restaurants in Punjab | ||