The following papers are accepted for conference:
 Name Co-Authors Institution/

Organisation

Name of Papers International/

National

Track No
Abd. Rahim Romle*

Asif Zamri Zainol** , and
Ahmad   Hisham Zainal Abidin***
University Utara Malaysia, MALAYSIA
Application of GAP Analysis in Service Quality to Education: A Comparison of Universities and University Colleges in Malaysia International Track-4
Ahmad Hisham Zainal Abidin* Abd. Rahim Romle**,
and
Asif Zamri Zainol***
University Utara Malaysia, MALAYSIA EMERGING TECHNOLOGY FOR ENHANCHING SERVICE QUALITY: PDAs AS YOUR DEVICES IN MOBILE INTERNET BANKING ENVIRONMENT International Track-1
Ajay Das   Zicklin School of Business,USA e-Provider Evaluation Systems and Practices International Track-3
Akshay Anand* Snigdha Kulshreshtha** ABV Indian Institute of Information Technology and Management, Gwalior THE B2C ADOPTION IN RETAIL FIRMS IN INDIA National Track-4
Akshay Anand* Snigdha Kulshreshtha** ABV Indian Institute of Information Technology and Management, Gwalior E-Satisfaction- A comprehensive framework National Track-4
Amit Sharma* Jeannie Sneed** Penn State University*, USA; Iowa State University Operational efficiency analysis of
small hotels in Tanzania
International Track-5
Amit Kumar Jain*
Surbhi Jain**
Indian Railway Traffic Service, India* Indian Economic Service, India**
INDIAN RAILWAYS ONTO A PPP TRACK
National Track-2
Anita Goyal
  Management Development Institute,Gurgaon
Innovation Strategy along Product Life Cycle for Private Medical Practitioners

National Track-4
Arif Khan K*
Bhimaraya A. Metri**, B Bakkappa***
Management Development Institute, Gurgaon & Kuvempu University
Understanding Customers’ Service Experience: Review and Research propositions
National Track-3
Ashish Pareek
  "Maharshi Dayanand Saraswati University, Ajmer
"
Motives of Doctor Entrepreneurs: A case study of India
National Track-1
A. Sahay * M. S. Chhikara** Management Development Institute, Gurgaon Mapping of Entrepreneurial Profile: The Case Cyber Cafs National Track-1
Asif Zamri Zainol*

Abd. Rahim Romle** and
Ahmad Hisham Zainal Abidin***
Universiti Utara Malaysia, MALAYSIA
"A COMPARATIVE STUDY OF SERVICE QUALITY
(PASSENGER HANDLING) BETWEEN MALAYSIA AIRLINES AND AIR ASIA: A DESCRIPTIVE EXPLORATION"
National Track-4
Basavaraj S. Benni
  Chh. Shahu Central Institute of Business Education and Research, Kolhapur
Status of Public Services in Karnataka - A Comparative District Level Analysis
National Track-1
Bharti Venkatesh   Maulana Azad National Institute of Technology, Bhopal Issues and                  Challenges Faced      by women Entrepreneur National Track-1
Bharath M. Josiam* Johnny Sue Reynolds**, Sumeetra Thozhur***, Christy Crutsinger****, Tom Baum*****, Frances. G. Devine****** University of North Texas,USA ; University of Surrey, UK; University of Strathclyde, UK; University of Ulster, UK ATTITUDES TO WORK OF GENERATION Y STUDENTS IN HOSPITALITY MANAGEMENT:A COMPARATIVE ANALYIS OF STUDENTS IN USA & UK International Track-1
Emmanuel Muller*
David Doloreux**
University of Applied Sciences Heidelberg (Germany)*, University of Ottawa, Canada**
The evolution of the concepts underlying the analysis of knowledge-intensive business services
International Track-1
Harish Sujan*
Meryl P. Gardner**, David Cranage*** Tulane University*, University of Delaware**, Penn State University, USA***
Optimism and Recovery from Product Failure: Doing Too Much or Too Little
International Track-3
Himani Kaul* Shivangi Gupta**, Vinnie Jauhari*** Institute for International Management & Technology, Gurgaon* & **                      Hewlett Packard India***     An insight into Service Processes in Public and Private  Hospitals in India National Track-2
H.S.Srivatsa
R. Srinivasan Indian Institute of Science, Bangalore
Banking Psychographics- An Indian Perspective
National Track-4
Izah Mohd Tahir
Nor Mazlina Abu Bakar Universiti Darul Iman Malaysia, Malaysia
ISLAMIC INSURANCE: ANALYSIS OF CUSTOMER PERCEPTION AND SATISFACTION
International Track-4
Jessie Harman*
  Centre for Regional Innovation and Competitiveness, Australia
Sustainable social ventures: The Eaglehawk Recycle Shop
International Track-3
Jimmy Joseph*
Trupti Mishra**
Indian Institute of Technology, Kharagpur
Achieving Excellence in Corporate Entrepreneurship: Can Management Education be the Ladder
National Track-4
Joel ERNULT
Arvind ASHTA
"Burgundy School of Business,
GROUPE ESC DIJON, France "
How to measure Global Performance in a service enterprise ? A case study of Caisse D’Epargne.
International Track-1
Joëlle Debely
Magali Dubosson , Emmanuel Fragnière*
HEG Genève, France
The Pricing of Knowledge-based Services : Insights from the Environmental Sciences
International Track-3
Jurgita Sekliuckiene*
Vytautas Vengrauskas **
, Kaunas University of Technology*, Vilnius University**
Leveraging organisational resources in Lithuanian retail trade organisations International Track-1
Jyotirmayee Kar
  North Orissa Unversity, Baripada
Public Private Partnership in Extending Financial Services
National Track-3
Kirti Dutta*
Gunae Choi**, U. Venkatesh***, H.G. Parsa****
Institute for Intenational Management and Technology, Gurgaon*, *** Ohio State University, USA**, ****
"A Comparative Study of Consumers’ Green Practice Orientation
in India and the United States
"
International Track-6
Laksman S.Thakur*
Vijay K. Jain**
IUniversity of Connecticut*, Indian Institute of Technology, Kanpur
Technology Adoption in India: Important Variables
International Track-1
Lallu Joseph
  VIT Business School, Vellore
The concept of Continuous Quality Improvement (CQI) in Healthcare
National Track-4
Lallu Joseph
  VIT Business School, Vellore
Surveillance of communicable diseases in a developing country: NADHI Model
National Track-2
M. Edwin Gnanadhas*
A. Venkateswaran**
Scott Christian College, Nagercoil
Entrepreneurial Development Programmes Conducted By Public Sector Banks in Tamilnadu –Success or Failure
National Track-1
M.Ramanjaneyulu
  Bangalore University, Bangalore
"ECONOMIC ANALYSIS OF TELECOMMUNICATION
SERVICES OF INDIA UNDER PRE AND POST LIBERALISATION"
National Track-1
Mahmood A. Khan
Maryam Khan** Pamplin College of Business*, USA; Howard University**, USA
CONCEPT DEVELOPMENT IN HOSPITALITY FRANCHISING: AN ENTREPRENEUL & INNOVATIVE EXERCISE
International Track-4
Mahmood A. Khan
  Pamplin College of Business, USA
EXPLORATORY ASSESSMENT OF THE EMERGENCE OF NEW & INNOVATIVE SERVICE CATEGORIES
International Track-5
Md.shahriar akter* Md. Upal**, Umme Hani*** East West University,Bangladesh Service Quality Perception and Satisfaction: A study over Sub-urban Public Hospitals in Bangladesh International Track-4
Mike Peters*
Joerg Frehse** and Klaus Weiermair*
University of Innsbruck, Germany* Nusuite GmbH & Co KG**
"Success factors of Public Private Partnerships:
Cases in Alpine Tourism Development"
International Track-2
Nadine B Sulkowski
  University of Gloucestershire, UK
An Evaluation of Critical Issues in Researching Implementation Strategies and Performance Management of Public-Private Partnerships within the Context of Tourism Planning and Development International Track-2
Naresh R.Pandit*
Gary A. S. Cook**, Jonathan V. Beaverstock ***, Pervez N. Ghauri*** *University of East Anglia,Norwich, UK; **University of Liverpool Management School; ***Loughborough University; ****University of Mancheste Locating in the City of London Financial Services Cluster:
A Comparison Between MNEs and Non MNEs
International Track-5
Nina Schniering Ronald Gleich European Business School, International University, Germany An Integrated Framework for Branding in Industrial Markets Internationa Track-5
Pawan Jain

University of Wyoming, Wyoming, USA
MERGER ANNOUNCEMENT AND INSIDER TRADING ACTIVITY IN INDIA:
AN EMPIRICAL INVESTIGATION
International Track-1
Pawan Taneja   Institute for International Management and Technology, Gurgaon CHANGING CUSTOMER EXPECTATIONS - A STUDY OF RESTAURANTS IN PUNJAB National Track-1
Pierre Therrien*
David Doloreux**
"Innovation Policy Branch, Industry Canada, & University of Ottawa
"
Market-based innovation or originality-based innovation: do they confer the same advantage on commercialization in Canadian service industries?
International Track-4
Praveen Ranjan Srivastava   Birla Institute of Technology and Science(BITS), Pilani COMPLIANCE MANAGEMENT FRAMEWORK AND METHODOLOGY National Track-4
R.K.Uppal*
Rimpi Kaur
D.A.V. College, Malout,Punjab Transformation In Indian Banks Through E - Banking Services - An Empirical Study National Track-4
R. Sunita John   Sree Sastha Institute of Engineering and Technology, Chennai PUBLIC PRIVATE PARTNERSHIP IN THE SERVICE SECTOR National Track-2
Rumki Bandyopadhyay

Institute for International Management and Technology, Raichak ROLE OF FINANCIAL INSTITUTIONS IN PROMOTING ENTREPRENEURSHIP IN ASSAM National Track-5
Ranjan Upadhyaya
  Banasthali Vidyapith, Banasthali
"The emergence of a Visionary Entrepreneurs in Services Industry (INDIA)"
National Track-1
Satish Taneja
  Bharati Vidyapeeth Deemed University, New Delhi
Franchising: a growth model for entrepreneurs
National Track-3
S.Bhushan         Vinnie Jauhari *Institute for International Management and Technology, Gurgaon **University Relations Manager India
Hewlett Packard India, Gurgaon
Leadership as a process of self realization: Ethical dimensions to leadership, Leadrship is leading people to themselves National Track-6
S.R.Keshava
  Bangalore University, Bangalore
The Contribution of Information Technology in Economic Growth of Karnataka
National Track-5
Soma Sur


Army Institute of Management,

KolKata

TECHNOLOGY-BASED REMOTE SERVICE ENCOUNTERS : UNDERSTANDING CUSTOMER SATISFACTION AND SUSTAINABILITY National Track-4
Sonia Bharwani
    "Successful Hospitality Innovations –
A Case Study of The Oberoi Resorts
"
National Track-4
Sudeep Chatterjee
  Future Institute of Engineering and Management, Kolkata

How the Corporate Firms move towards the sustainable Development paradigm
National Track-3
Tripti Udawat   Prestige Institute of Management & Research, Indore Study of Choice Stimuli of Middle Class Travellers (With special reference to bus transportation) National Track-4
T. S. Shaikh*
G. S. Bawa**
Airports Authority of India, New Delhi
ORGANIZATION RENEWAL THROUGH PERFORMANCE REVIEW MEETINGS
A CASE STUDY OF INNOVATIVE LEADERSHIP INITIATIVES
AIRPORTS AUTHORITY OF INDIA
National Track-4
Tzyy Jane Lay*
Seng-Su Tsang**
Institution for Knowledge Services and Innovation, Taiwan
"Cluster Effect and Entrepreneurship
—The Development of Wedding Photographing Studios in Taipei’s City
"
International Track-5
Ulrike Handermann
  European Business School, International University, Germany
 SERVICE COMPETENCE IN THE CAPITAL GOODS INDUSTRY
International Track-5
Ulrike Handermann
Ronald Gleich ** European Business School, International University, Germany
 The Management of Service Innovation:
In Search of a Framework for Success
International Track-4
Urvashi Makkar* Elisante ole Gabriel**, S.K.Tripathi*** Institute of Management Studies (IMS), Ghaziabad*, Mzumbe University,  Mzumbe**, VBS Purvanchal University,Jaunpur*** Value Chain For Higher Education Sector-Case Studies of India & Tanzania National Track-4
Vivienne J. Wildes   Pennsylvania State University, USA Corporate Social Responsibility for global services management International Track-3
Vivienne J. Wildes   Pennsylvania State University, USA Motivation to work in service: How internal service quality overcomes occupational stigma to attract and retain service workers. International Track-4
Yannick Le Guern   Advancia French Graduate School of Entrepreneurship, France A new model to develop entrepreneurship and innovation : The case of France International Track-1

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