The following papers
are accepted for conference: |
|
Name |
Co-Authors |
Institution/ Organisation |
Name of Papers |
International/
National |
Track No |
Abd. Rahim Romle*
|
Asif Zamri Zainol** , and
Ahmad Hisham Zainal Abidin***
|
University Utara Malaysia, MALAYSIA
|
Application of GAP Analysis
in Service Quality to Education: A
Comparison of Universities and University Colleges in Malaysia |
International |
Track-4 |
|
Ahmad Hisham Zainal Abidin* |
Abd. Rahim Romle**,
and
Asif Zamri Zainol***
|
University Utara Malaysia, MALAYSIA
|
EMERGING TECHNOLOGY FOR ENHANCHING SERVICE QUALITY: PDA’s AS
YOUR DEVICES IN MOBILE INTERNET BANKING ENVIRONMENT |
International |
Track-1 |
|
Ajay Das |
|
Zicklin School of Business,USA |
e-Provider Evaluation – Systems and Practices |
International |
Track-3 |
|
Akshay Anand* |
Snigdha Kulshreshtha** |
ABV Indian Institute of Information Technology and Management,
Gwalior |
THE B2C ADOPTION IN RETAIL FIRMS IN INDIA
|
National |
Track-4 |
|
Akshay Anand* |
Snigdha Kulshreshtha** |
ABV Indian Institute of Information Technology and Management,
Gwalior |
E-Satisfaction- A comprehensive framework |
National |
Track-4 |
|
Amit Sharma* |
Jeannie Sneed** |
Penn State
University*, USA; Iowa State University |
Operational efficiency
analysis of
small hotels in Tanzania |
International |
Track-5 |
Amit
Kumar Jain*
|
Surbhi
Jain**
|
Indian
Railway Traffic Service, India* Indian Economic Service, India**
|
INDIAN
RAILWAYS ONTO A PPP TRACK
|
National |
Track-2 |
Anita
Goyal
|
|
Management
Development Institute,Gurgaon
|
Innovation
Strategy along Product Life Cycle for Private Medical Practitioners
|
National |
Track-4 |
Arif
Khan K*
|
Bhimaraya
A. Metri**, B Bakkappa***
|
Management
Development Institute, Gurgaon & Kuvempu University
|
Understanding
Customers’ Service Experience: Review and Research propositions
|
National |
Track-3 |
Ashish
Pareek
|
|
"Maharshi
Dayanand Saraswati University, Ajmer
"
|
Motives
of Doctor Entrepreneurs: A case study of India
|
National |
Track-1 |
|
A. Sahay * |
M. S. Chhikara**
|
Management Development
Institute, Gurgaon |
Mapping of Entrepreneurial
Profile: The Case Cyber Cafés |
National |
Track-1 |
Asif
Zamri Zainol*
|
Abd.
Rahim Romle** and
Ahmad Hisham Zainal Abidin***
|
Universiti
Utara Malaysia, MALAYSIA
|
"A
COMPARATIVE STUDY OF SERVICE QUALITY
(PASSENGER HANDLING) BETWEEN MALAYSIA AIRLINES AND AIR ASIA:
A DESCRIPTIVE EXPLORATION" |
National |
Track-4 |
Basavaraj
S. Benni
|
|
Chh.
Shahu Central Institute of Business Education and Research,
Kolhapur
|
Status
of Public Services in Karnataka - A Comparative District Level
Analysis
|
National |
Track-1 |
|
Bharti Venkatesh |
|
Maulana Azad National
Institute of Technology, Bhopal |
Issues and
Challenges Faced by women
Entrepreneur |
National |
Track-1 |
|
Bharath M. Josiam* |
Johnny Sue
Reynolds**, Sumeetra Thozhur***, Christy Crutsinger****, Tom
Baum*****, Frances. G. Devine****** |
University of North
Texas,USA ; University of Surrey, UK; University of Strathclyde,
UK; University of Ulster, UK |
ATTITUDES TO WORK OF
GENERATION Y STUDENTS IN HOSPITALITY MANAGEMENT:A COMPARATIVE
ANALYIS OF STUDENTS IN USA & UK |
International |
Track-1 |
Emmanuel
Muller*
|
David Doloreux**
|
University
of Applied Sciences Heidelberg (Germany)*, University of Ottawa,
Canada**
|
The
evolution of the concepts underlying the analysis of knowledge-intensive
business services
|
International |
Track-1 |
Harish Sujan*
|
Meryl P. Gardner**, David Cranage*** |
Tulane University*, University of Delaware**, Penn State
University, USA***
|
Optimism and Recovery from Product Failure: Doing Too Much or
Too Little
|
International |
Track-3 |
|
Himani Kaul* |
Shivangi Gupta**, Vinnie Jauhari*** |
Institute for International
Management & Technology, Gurgaon* & **
Hewlett Packard India*** |
An insight into Service Processes in
Public and Private Hospitals in India |
National |
Track-2 |
H.S.Srivatsa
|
R. Srinivasan |
Indian
Institute of Science, Bangalore
|
Banking
Psychographics- An Indian Perspective
|
National |
Track-4 |
Izah
Mohd Tahir
|
Nor
Mazlina Abu Bakar |
Universiti
Darul Iman Malaysia, Malaysia
|
ISLAMIC
INSURANCE: ANALYSIS OF CUSTOMER PERCEPTION AND SATISFACTION
|
International |
Track-4 |
Jessie
Harman*
|
|
Centre
for Regional Innovation and Competitiveness, Australia
|
Sustainable
social ventures: The Eaglehawk Recycle Shop
|
International |
Track-3 |
Jimmy
Joseph*
|
Trupti
Mishra**
|
Indian
Institute of Technology, Kharagpur
|
Achieving
Excellence in Corporate Entrepreneurship: Can Management Education
be the Ladder
|
National |
Track-4 |
Joel
ERNULT
|
Arvind
ASHTA
|
"Burgundy
School of Business,
GROUPE ESC DIJON, France "
|
How
to measure Global Performance in a service enterprise ? A case
study of Caisse D’Epargne.
|
International |
Track-1 |
Joëlle
Debely
|
Magali
Dubosson , Emmanuel Fragnière*
|
HEG
Genève, France
|
The
Pricing of Knowledge-based Services : Insights from the Environmental
Sciences
|
International |
Track-3 |
Jurgita
Sekliuckiene*
|
Vytautas
Vengrauskas **
|
,
Kaunas University of Technology*, Vilnius University**
|
Leveraging organisational resources in Lithuanian retail trade
organisations |
International |
Track-1 |
Jyotirmayee
Kar
|
|
North
Orissa Unversity, Baripada
|
Public
Private Partnership in Extending Financial Services
|
National |
Track-3 |
Kirti
Dutta*
|
Gunae
Choi**, U. Venkatesh***, H.G. Parsa****
|
Institute
for Intenational Management and Technology, Gurgaon*, *** Ohio
State University, USA**, ****
|
"A
Comparative Study of Consumers’ Green Practice Orientation
in India and the United States
"
|
International |
Track-6 |
Laksman S.Thakur*
|
Vijay K. Jain**
|
IUniversity of Connecticut*, Indian Institute of Technology,
Kanpur
|
Technology Adoption in India: Important Variables
|
International |
Track-1 |
Lallu
Joseph
|
|
VIT
Business School, Vellore
|
The
concept of Continuous Quality Improvement (CQI) in Healthcare
|
National |
Track-4 |
Lallu
Joseph
|
|
VIT
Business School, Vellore
|
Surveillance
of communicable diseases in a developing country: NADHI Model
|
National |
Track-2 |
M.
Edwin Gnanadhas*
|
A.
Venkateswaran**
|
Scott
Christian College, Nagercoil
|
Entrepreneurial
Development Programmes Conducted By Public Sector Banks in Tamilnadu
–Success or Failure
|
National |
Track-1 |
M.Ramanjaneyulu
|
|
Bangalore
University, Bangalore
|
"ECONOMIC
ANALYSIS OF TELECOMMUNICATION
SERVICES OF INDIA UNDER PRE AND POST LIBERALISATION"
|
National |
Track-1 |
Mahmood
A. Khan
|
Maryam Khan** |
Pamplin College of Business*, USA; Howard University**, USA
|
CONCEPT DEVELOPMENT IN HOSPITALITY FRANCHISING: AN ENTREPRENEUL
& INNOVATIVE EXERCISE
|
International |
Track-4 |
Mahmood
A. Khan
|
|
Pamplin
College of Business, USA
|
EXPLORATORY
ASSESSMENT OF THE EMERGENCE OF NEW & INNOVATIVE SERVICE
CATEGORIES
|
International |
Track-5 |
|
Md.shahriar akter* |
Md. Upal**, Umme Hani*** |
East West University,Bangladesh |
Service Quality Perception and Satisfaction: A study over
Sub-urban Public Hospitals in Bangladesh |
International |
Track-4 |
Mike
Peters*
|
Joerg Frehse** and Klaus Weiermair*
|
University
of Innsbruck, Germany* Nusuite GmbH & Co KG**
|
"Success
factors of Public Private Partnerships:
Cases in Alpine Tourism Development"
|
International |
Track-2 |
Nadine
B Sulkowski
|
|
University
of Gloucestershire, UK
|
An
Evaluation of Critical Issues in Researching Implementation
Strategies and Performance Management of Public-Private Partnerships
within the Context of Tourism Planning and Development |
International |
Track-2 |
Naresh R.Pandit*
|
Gary A. S. Cook**, Jonathan V. Beaverstock ***, Pervez N. Ghauri*** |
*University of East Anglia,Norwich, UK; **University of
Liverpool Management School; ***Loughborough University;
****University of Mancheste |
Locating in the City of London Financial Services Cluster:
A Comparison Between MNEs and Non MNEs
|
International |
Track-5 |
|
Nina Schniering |
Ronald Gleich |
European Business School, International University, Germany |
An Integrated Framework for Branding in Industrial Markets |
Internationa |
Track-5 |
Pawan Jain
|
|
University of Wyoming, Wyoming, USA
|
MERGER ANNOUNCEMENT AND INSIDER TRADING ACTIVITY IN INDIA:
AN EMPIRICAL INVESTIGATION
|
International |
Track-1 |
|
Pawan Taneja |
|
Institute for
International Management and Technology, Gurgaon |
CHANGING CUSTOMER EXPECTATIONS
- A STUDY OF RESTAURANTS IN PUNJAB |
National |
Track-1 |
Pierre
Therrien*
|
David
Doloreux**
|
"Innovation
Policy Branch, Industry Canada, & University of Ottawa
"
|
Market-based
innovation or originality-based innovation: do they confer the
same advantage on commercialization in Canadian service industries?
|
International |
Track-4 |
|
Praveen Ranjan
Srivastava |
|
Birla Institute of
Technology and Science(BITS), Pilani |
COMPLIANCE MANAGEMENT
FRAMEWORK AND METHODOLOGY |
National |
Track-4 |
R.K.Uppal*
|
Rimpi Kaur
|
D.A.V. College, Malout,Punjab |
Transformation
In Indian Banks Through E - Banking Services - An Empirical
Study |
National |
Track-4 |
|
R. Sunita John |
|
Sree Sastha Institute
of Engineering and Technology, Chennai |
PUBLIC PRIVATE
PARTNERSHIP IN THE SERVICE SECTOR |
National |
Track-2 |
Rumki Bandyopadhyay
|
|
Institute for International Management and Technology, Raichak |
ROLE OF FINANCIAL INSTITUTIONS IN PROMOTING ENTREPRENEURSHIP IN
ASSAM |
National |
Track-5 |
Ranjan
Upadhyaya
|
|
Banasthali
Vidyapith, Banasthali
|
"The
emergence of a Visionary Entrepreneurs in Services Industry
(INDIA)"
|
National |
Track-1 |
Satish Taneja
|
|
Bharati Vidyapeeth Deemed University, New Delhi
|
Franchising: a growth model for entrepreneurs
|
National |
Track-3 |
|
S.Bhushan |
Vinnie Jauhari |
*Institute for International Management and Technology, Gurgaon
**University Relations Manager India
Hewlett Packard India, Gurgaon |
Leadership as a process of self
realization: Ethical dimensions to leadership, Leadrship is
leading people to themselves |
National |
Track-6 |
S.R.Keshava
|
|
Bangalore
University, Bangalore
|
The
Contribution of Information Technology in Economic Growth of
Karnataka
|
National |
Track-5 |
Soma Sur
|
|
Army Institute of Management,
KolKata
|
TECHNOLOGY-BASED REMOTE SERVICE ENCOUNTERS : UNDERSTANDING
CUSTOMER SATISFACTION AND SUSTAINABILITY |
National |
Track-4 |
Sonia
Bharwani
|
|
|
"Successful
Hospitality Innovations –
A Case Study of The Oberoi Resorts
"
|
National |
Track-4 |
Sudeep
Chatterjee
|
|
Future
Institute of Engineering and Management, Kolkata
|
How
the Corporate Firms move towards the sustainable Development
paradigm
|
National |
Track-3 |
|
Tripti Udawat |
|
Prestige Institute of
Management & Research, Indore |
Study of Choice
Stimuli of Middle Class Travellers (With special reference to
bus transportation) |
National |
Track-4 |
T. S. Shaikh*
|
G. S. Bawa**
|
Airports Authority of India, New Delhi
|
ORGANIZATION RENEWAL THROUGH PERFORMANCE REVIEW MEETINGS –
A CASE STUDY OF INNOVATIVE LEADERSHIP INITIATIVES –
AIRPORTS AUTHORITY OF INDIA |
National |
Track-4 |
Tzyy
Jane Lay*
|
Seng-Su
Tsang**
|
Institution
for Knowledge Services and Innovation, Taiwan
|
"Cluster
Effect and Entrepreneurship
—The Development of Wedding
Photographing Studios in Taipei’s City
"
|
International |
Track-5 |
Ulrike
Handermann
|
|
European
Business School, International University, Germany
|
SERVICE COMPETENCE IN THE CAPITAL GOODS INDUSTRY
|
International |
Track-5 |
Ulrike
Handermann
|
Ronald Gleich **
|
European Business School, International University, Germany
|
The Management of Service Innovation:
In Search of a Framework for Success
|
International |
Track-4 |
|
Urvashi Makkar* |
Elisante ole Gabriel**, S.K.Tripathi*** |
Institute of Management Studies (IMS),
Ghaziabad*, Mzumbe University, Mzumbe**, VBS Purvanchal
University,Jaunpur*** |
Value Chain For Higher Education
Sector-Case Studies of India & Tanzania |
National |
Track-4 |
|
Vivienne J. Wildes |
|
Pennsylvania State University, USA |
Corporate Social Responsibility for global services management |
International |
Track-3 |
|
Vivienne J. Wildes |
|
Pennsylvania State University, USA |
Motivation to work in service: How internal service quality
overcomes occupational stigma to attract and retain service
workers. |
International |
Track-4 |
|
Yannick Le Guern |
|
Advancia French Graduate School of Entrepreneurship, France |
A new model to develop entrepreneurship and innovation : The
case of France |
International |
Track-1 |
