Papers are invited on the listed themes. The papers may be in the form of empirical research, theoretical models based on extensive research, case studies, documentation of best practices among other aspects. Papers are invited both from practitioners and academics. Paper must be submitted in MS Word format as an email attachment. The paper should not be more than 30 pages. The abstract should be approximately 200-250 words. Author guidelines are available on conference website

        Send your abstract and paper submissions at the following address as an e-mail attachment. Please indicate the track for which you are sending the submission. E-mail: or


  Important Dates

Submission of Abstract                                             August 31, 2007

Communication of Acceptance of Abstracts              September 24, 2007

Submission of Complete Paper                                 November 15, 2007

Reviewer's Comments on Papers                             November 30, 2007

Revised Paper Submission                                       December 21, 2007

Final Acceptance of the Paper                                  January 11, 2008

All selected papers will be printed in the proceedings.

All paper submissions will be considered for publication in special issues of the Journal of Services Research, the Journal of Foodservice Business Research, and the Journal of Quality Assurance in Hospitality and Tourism.

  Paper submissions are invited for various tracks

All paper submissions will  be considered for both stand-up presentations or poster presentations


 Track I : Operational Strategies for Delivering Service Quality

This track explores the factors affecting service quality and the operational strategies that can be developed to effectively improve the quality of service. The papers could be empirical or theoretical contributions. Papers reflecting best practices and submission of case studies on excellence are welcome. Studies based on impact of economic and cultural difference are invited.


 Track II: The Relationship of Human Resources Practices to Service  Quality 

The track explores the nature and effect of these practices on the delivery of service quality. Studies using theories from Social Psychology, Cognitive Psychology and Sociology to explain the relationship of these practices with improvement of delivery, are most welcome. Models of management innovations in both new and mature industry sectors are invited. “Best Practices” across various service sectors are also invited.


 Track III: Marketing Research in Service Quality

        This track explores marketing studies of areas such as customer satisfaction, loyalty, service recovery, attribution, product development, promotion, pricing, value, and service experience and their relationship to customer perception of service quality.  Strategies that can be developed for pre, present and post experience to improve service quality perceptions are also invited.

 Track IV: Accounting and Financial Policies and Issues and Their Effect on
                Service Quality

        This track explores how accounting and financial policies and issues can and do have an affect on service quality delivery. Areas of interest may include but are not limited to costing, valuation and investment analysis. International differences in these areas and their impact are also invited


 Track V: Emergence of New Technologies and Information Systems in
               the Services Sector That Affect the Delivery of Service Qualit

This track explores the ever growing development of new technologies and new applications to existing technologies and their potential effects on service quality delivery. Studies that look at technologies that speed up and/or simplify, make more efficient, accurate or satisfying are invited.


 Track VI: Education Practices for Learning Service Quality 

      This track explores new and innovative education practices and theories for both academic and industry educators. This track is designed to serve the needs of all levels of service quality education through the presentation of issues pertinent to the field. The main objective of this track is to facilitate scholarly interchange among service management researchers, educators, industry practitioners and educators from related disciplines.


 Track VII: Graduate Student Papers on Topics of Service Quality

      A special forum for graduate students to present their completed or work in progress research on all topics related to service quality will be established. Graduate students and their advisors (and committee members) are invited to submit their work and all are invited to attend the presentation for questions, comments and suggestions.


All paper submissions will be considered for publication in special issues of the Journal of Services Research, the Journal of Foodservice Business Research, and the Journal of Quality Assurance in Hospitality and Tourism.


Journal of Services Research

The ‘Journal of Services Research’ was conceived and developed to document the management issues related with the Services Industry. The journal demonstrates the commitment of IIMT-Oxford Brookes University to academics and research. The journal features in the international database - EBSCO. It provides online access to over 2500 journals (full text) and therefore JSR is internationally read and circulated.

     An international editorial board with representation from big business and hospitality school makes it a truly international product. Some of the Universities being represented on the Editorials Board of JSR are: Manchester Metropolitan University, UK, United Nations University, Oxford Brookes University, Tokyo Institute of Technology Tokyo, University at Solano, New Mexico, Ohio State University, University of Colorado, IMHI, Paris, Southern Connecticut State University, Georgia


Journal of Foodservice Business Research

The Journal of Foodservice Business Research presents the latest information from international foodservice innovators and experts! The Journal of Foodservice Business Research keeps you at the forefront of the field with cutting-edge information from respected researchers. With concise and informative reviews of the current literature, this journal will guide you through the often-confusing maze of available information to the best, most reliable sources. The Journal features articles from international experts in various disciplines, including management, marketing, finance, law, food technology, nutrition, psychology, information systems, anthropology, human resources, and more.


Journal of Quality Assurance in Hospitality and Tourism

      The Journal of Quality Assurance in Hospitality & Tourism serves as a medium to share and disseminate new research findings, theoretical development and superior practices in hospitality and tourism service quality. The journal aims to publish cutting-edge empirically and theoretically sound research articles which advance and foster hospitality and tourism research and practices. Academicians and practitioners explore current and important development information on quality planning, development, management, marketing, evaluation, and adjustments within the field. As a result, this journal will help readers to keep update to the latest theory development and research findings, improve business practices, stay informed of successful hospitality strategies, maintain profit requirements, and increase their market share in this complex and growing field.