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Important
Dates |
Submission of Abstract
August 31, 2007
Communication of Acceptance of Abstracts
September 24, 2007
Submission of Complete Paper
November 15, 2007
Reviewer's Comments on Papers
November 30, 2007
Revised Paper Submission
December 21, 2007
Final Acceptance of the Paper
January 11, 2008
All selected papers will be printed in the
proceedings.
All paper submissions will be considered for
publication in special issues of the Journal of
Services Research, the Journal of Foodservice
Business Research, and the Journal of Quality
Assurance in Hospitality and Tourism.
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Paper submissions are invited for various tracks |
All paper submissions will be considered for both
stand-up presentations or poster presentations
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Track I :
Operational Strategies for Delivering Service Quality |
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This track explores the factors affecting
service quality and the operational strategies that
can be developed to effectively improve the quality
of service. The papers could be empirical or
theoretical contributions. Papers reflecting best
practices and submission of case studies on
excellence are welcome. Studies based on impact of
economic and cultural difference are invited.
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Track II:
The Relationship of Human Resources
Practices to Service Quality |
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The track explores the nature and effect of these
practices on the delivery of service quality.
Studies using theories from Social Psychology,
Cognitive Psychology and Sociology to explain the
relationship of these practices with improvement of
delivery, are most welcome. Models of management
innovations in both new and mature industry sectors
are invited. “Best Practices” across various service
sectors are also invited.
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Track III: Marketing Research in Service Quality |
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This track explores marketing studies of
areas such as customer satisfaction, loyalty,
service recovery, attribution, product development,
promotion, pricing, value, and service experience
and their relationship to customer perception of
service quality. Strategies that can be developed
for pre, present and post experience to improve
service quality perceptions are also invited.
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Track IV: Accounting and Financial
Policies and Issues and Their Effect on
Service Quality |
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This track explores how accounting and financial
policies and issues can and do have an affect on
service quality delivery. Areas of interest may
include but are not limited to costing, valuation
and investment analysis. International differences
in these areas and their impact are also invited
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Track V: Emergence of New Technologies and
Information Systems in
the
Services Sector That
Affect the Delivery of Service Quality |
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This track explores the ever growing
development of new technologies and new applications
to existing technologies and their potential effects
on service quality delivery. Studies that look at
technologies that speed up and/or simplify, make
more efficient, accurate or satisfying are invited.
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Track
VI: Education Practices for Learning Service Quality
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This
track explores new and innovative education
practices and theories for both academic and
industry educators. This track is designed to serve
the needs of all levels of service quality education
through the presentation of issues pertinent to the
field. The main objective of this track is to
facilitate scholarly interchange among service
management researchers, educators, industry
practitioners and educators from related
disciplines.
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Track VII:
Graduate Student Papers on Topics of
Service Quality |
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A special forum for graduate students to present
their completed or work in progress research on all
topics related to service quality will be
established. Graduate students and their advisors
(and committee members) are invited to submit their
work and all are invited to attend the presentation
for questions, comments and suggestions.
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All paper submissions will be considered for
publication in special issues of the Journal of
Services Research, the Journal of Foodservice
Business Research, and the Journal of Quality
Assurance in Hospitality and Tourism. |
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Journal of Services Research |
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The
‘Journal of Services Research’ was conceived and
developed to document the management issues related
with the Services Industry. The journal demonstrates
the commitment of IIMT-Oxford Brookes University to
academics and research. The journal features in the
international database - EBSCO. It provides online
access to over 2500 journals (full text) and
therefore JSR is internationally read and
circulated.
An international editorial board with representation
from big business and hospitality school makes it a
truly international product. Some of the
Universities being represented on the Editorials
Board of JSR are: Manchester Metropolitan
University, UK, United Nations University, Oxford
Brookes University, Tokyo Institute of Technology
Tokyo, University at Solano, New Mexico, Ohio State
University, University of Colorado, IMHI, Paris,
Southern Connecticut State University, Georgia
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Journal
of Foodservice Business Research |
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The Journal of Foodservice Business
Research presents the latest information from
international foodservice innovators and experts!
The Journal of Foodservice Business Research keeps
you at the forefront of the field with cutting-edge
information from respected researchers. With concise
and informative reviews of the current literature,
this journal will guide you through the
often-confusing maze of available information to the
best, most reliable sources. The Journal features
articles from international experts in various
disciplines, including management, marketing,
finance, law, food technology, nutrition,
psychology, information systems, anthropology, human
resources, and more.
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Journal
of Quality Assurance in Hospitality and Tourism |
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The Journal of Quality Assurance in
Hospitality & Tourism serves as a medium to share
and disseminate new research findings, theoretical
development and superior practices in hospitality
and tourism service quality. The journal aims to
publish cutting-edge empirically and theoretically
sound research articles which advance and foster
hospitality and tourism research and practices.
Academicians and practitioners explore current and
important development information on quality
planning, development, management, marketing,
evaluation, and adjustments within the field. As a
result, this journal will help readers to keep
update to the latest theory development and research
findings, improve business practices, stay informed
of successful hospitality strategies, maintain
profit requirements, and increase their market share
in this complex and growing field.
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