For special rate, please reserve the room at Penn Stater Hotel before 7th March 2008.

Service quality has become one of the “critical success factors” in the growth and profitability of companies in the services industry.  Globally there is a growing desire for new knowledge and skills necessary for sustainability of businesses in the services sector. There is a need to re-examine the concept of service quality in all aspects of the services business, including operations, organizational behavior, marketing, technology, education, finance, and accounting.  Internationally, this requires strategies addressing cultural and socio-economic....Read more..

Important Dates


Papers are invited on the listed themes. The papers may be in the form of empirical research, theoretical models based on extensive research, case studies, documentation of best practices among other aspects. Papers are invited both from practioners and academics. Paper must be submitted in the MS Word ....Read more


A registration form can also be downloaded from the conference web site. The completed form, along with the registration fee should be sent to the Conference Coordinator at Payment can also be made through any of the following modes: Credit card and local check/bank draft and pay... Read more



Conference Chair :      Dr. David Cranage
Dr. Arun Upneja

Conference Co-Chair
Dr. Vinnie Jauhari
Dr. Umashankar Venkatesh
                                    Dr. Levent Altinay