Participating Countries ...... Bahrain, California, Germany, Greece, Italy, India, Jordan, New Zealand, Poland, Rwanda, Saudi Arabia, Singapore, Sri Lanka, United Kingdom, USA.

    Sponsors   



    Event Partner  

  CONFERENCE PHOTO

 INTRODUCTION

   

PARTICIPATING INSTITUTES

As the technological changes get more complex, the corporate world is confronted with creating and engaging meaningfully with customers. The technology changes would create opportunities for new products and the service component would increasingly become important. Customer experience is a key theme for meaningful engagement in the market place. All the sources of competitive advantage should lead to superior and meaningful customer and stakeholder engagement. The sources of competitive advantage could be numerous such as access to scarce resources, technology, first mover advantage, supply chain, marketing strengths, service processes among other areas Read More......

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CONFERENCE CHAIR

Prof. Vinnie Jauhari

Institute for International Management and Technology, India

CONFERENCE CO- CHAIRS

 Prof. Daniel Mount                                  Prof. David Cranage

 Pennsylvania State University, USA               Pennsylvania State University, USA

Prof. Levent Altinay 

Oxford Brookes University, UK

KEYNOTE SPEAKERS

              Prof. Mahmood Khan                                

 Virginia Tech’s Northern Virginia Center, USA             
Keynote Topic: Internationalisation, technology and customer experience

                   Wayne C. Johnson                                

 ASTRA Board of Directors             
Keynote Topic: Educating Our Students for the Future

       

 ORGANISERS

   

 BEST PAPER AWARDS 

 

The conference committee has decided to give three best papers award in the 5th International Conference on Services Management. Read More......

     
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